At ONE-MRK, we are committed to providing reliable shipping and a smooth delivery experience for every order.

Due to carrier capacity, weather, customs clearance, holidays, or other logistical circumstances, delivery may occasionally take longer than the estimated time. If you experience any delivery issue, please contact our customer service team for assistance.

Free Standard Shipping on All Orders

Destination	Cost	Shipping Method	Handling Time	Shipping Time
Global	Free	Standard Freight	1–5 Business Days	10–12 Business Days

Shipping times are estimates and may vary depending on the destination, carrier capacity, and other logistical factors.

Delivery & Shipping – Furniture Items

Due to their larger size and weight, furniture items are generally shipped via sea freight at no additional shipping charge.

• Processing Time: 1–2 weeks
• Estimated Delivery Time: 3–4 weeks
• Shipping Method: Sea Freight
• Air Freight: Available upon request; additional charges may apply.

Furniture is normally delivered by freight carrier to the curbside or ground-level location. Customers are responsible for moving the furniture indoors and arranging installation where required.

A tracking number will be provided when available. Tracking updates may be limited while an order is in ocean transit.

Delivery times may vary because of port congestion, customs clearance, weather, carrier schedules, or other logistical factors.

Order Tracking

Once your order has been shipped, ONE-MRK will provide an Order Tracking Number (OTN) or tracking link by email.

If you have not received your tracking information within 5 business days, please contact our customer service team with your order number.

Potential Delays

Delivery times are estimates and may be affected by warehouse capacity, carrier delays, customs clearance, weather conditions, holidays, port congestion, or other circumstances beyond our control.

If we become aware of a significant delay affecting your order, we will notify you by email.

During peak periods such as Black Friday, Cyber Monday, Christmas, and other major holidays, additional processing time may be required.

Lost Packages

If your package is lost during shipping, please contact ONE-MRK with your order number and tracking information.

We will work with the shipping carrier to investigate the shipment. If the package is confirmed as lost, ONE-MRK will provide an appropriate solution, which may include a replacement or refund.

Order Cancellation

Orders can be canceled before processing for a full refund.

Once an order has been shipped, cancellation is no longer possible. However, you may be able to arrange a return after receiving the package in accordance with our Return & Refund Policy.

Customs, Duties & Taxes

For international orders, customs clearance procedures may affect delivery times.

Any applicable customs duties, import taxes, or other fees will depend on the destination and applicable local regulations. Customers should review their local import requirements where applicable.

Contact Us

If you have questions about your order, shipping, tracking, or delivery, please contact our customer service team.

ONE-MRK
High-Quality Lighting & Furniture

Email: admin@onemrk.com
Phone: +1 (718) 350-9265
Service Hours: Monday–Friday, 9:00 AM–5:00 PM