Returns & Exchanges

Returns & Exchanges

At ONE-MRK, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

Please review the following return and exchange conditions before sending an item back.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be in the original packaging
  • Include all original accessories, hardware, manuals, and documentation
  • Not be damaged, modified, installed, or assembled
  • Be returned with proof of purchase or order information

Items that do not meet these requirements may not be eligible for a return.

2. Non-Returnable Items

The following products may not be eligible for return:

  • Custom-made or personalized products
  • Made-to-order products
  • Products that have been installed, assembled, modified, or used
  • Products damaged after delivery due to improper handling or installation
  • Clearance or final-sale items, where specifically stated
  • Gift cards
  • Items without their original packaging or components

If you are unsure whether your product is eligible for return, please contact us before shipping it back.

3. How to Request a Return

Before returning an item, please contact our customer service team.

Include:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos of the product and packaging when applicable

Do not send a product back without receiving return instructions from ONE-MRK.

4. Return Shipping

For returns due to a change of mind, incorrect selection, or other reasons not caused by ONE-MRK, the customer may be responsible for return shipping costs.

If the product is defective, damaged during delivery, or the wrong item was sent, please contact us as soon as possible. We will review the situation and determine the appropriate solution.

5. Damaged or Defective Products

Please inspect your order immediately after delivery.

If your product arrives damaged or defective, contact us as soon as possible and provide:

  • Your order number
  • Photos of the shipping package
  • Photos of the damaged product
  • Photos of the shipping label
  • A description of the problem

Please keep the original packaging until the issue has been resolved.

After reviewing the information, ONE-MRK may offer a replacement, replacement parts, repair, refund, or another appropriate solution depending on the circumstances.

6. Exchanges

If you would like to exchange an eligible item for another product, please contact our customer service team.

Exchanges are subject to product availability. If the replacement product has a higher price, you may be required to pay the difference. If the replacement product has a lower price, the applicable difference may be refunded.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be issued to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Shipping charges may not be refundable unless the return is due to an error, defect, or damage attributable to ONE-MRK.

8. Return Inspection

All returned products are inspected after arrival.

If an item is returned used, damaged, incomplete, or without the required original packaging, ONE-MRK may reduce or deny the refund where permitted by applicable law.

9. Furniture Returns

Because furniture products are larger and may require specialized freight transportation, customers should contact ONE-MRK before returning any furniture item.

Furniture that has been assembled, installed, modified, or damaged after delivery may not be eligible for return.

Additional freight or handling costs may apply to approved furniture returns where the return is not caused by a defect or shipping damage.

10. Custom & Made-to-Order Products

Custom, personalized, and made-to-order products are generally non-returnable and non-refundable unless they arrive defective, damaged, or materially different from the confirmed order.

Please carefully review product specifications, dimensions, finishes, colors, and customization details before confirming your order.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders can generally be canceled before processing or shipment. Once an order has entered production or has been shipped, cancellation may no longer be possible.

For custom or made-to-order products, cancellation terms may vary depending on the production stage.

12. International Returns

For international returns, customers may be responsible for return shipping costs, customs charges, duties, taxes, and other applicable fees unless the return is due to an error, defect, or damage attributable to ONE-MRK.

Customers are responsible for ensuring that returned products are properly packaged and shipped according to our return instructions.

13. Contact Us

If you have questions about returns, exchanges, refunds, or damaged products, please contact our customer service team before sending anything back.

ONE-MRK
High-Quality Lighting & Furniture
Website: https://one-mrk.com/
Email: admin@onemrk.com
Phone: +1 (718) 350-9265

We are committed to providing quality products and helping our customers have a positive shopping experience with ONE-MRK.

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